c_SSPPortfolioService

Description

Part of SP API Library

Methods


<static> guessMostApplicableService( topicSysId, companySysId ) → {sys_id|null}

Description

Guess the most applicable service for topic service configuration

Parameters
Name Type Description
topicSysId sys_id
companySysId sys_id
Returns

sys_id or null if nothing was found


<static> _getMostApplicableService( indefSysId, companySysId ) → {sys_id}

Description

Get a service to be assigned based on business ruling, currently highest impact/urgency

Parameters
Name Type Description
indefSysId sys_id

Incident definition

companySysId sys_id

Company

Returns

Service sys_id


<static> getApplicationServiceList( incidentTopicSysId, companySysId ) → {Array.<Choice>}

Description

Get application services choicelist for topic and company

Parameters
Name Type Description
incidentTopicSysId sys_id
companySysId sys_id
Returns

List of application services for this topic and company


<static> getCompanyServiceList( companySysId ) → {Array.<sys_id>}

Description

Retrieve an array of Services (Business, Offering and Application) that are available to a company based on the Application Services with that company and are operational active and allow ticket creation

Parameters
Name Type Description
companySysId sys_id
Returns

List of service sys_ids


<static> lookupProduct( filter ) → {Array.<Choice>}

Description

Lookup CSM product

Parameters
Name Type Description
filter FilterOptions
Returns

<static> lookupInstallBase( filter ) → {Array.<Choice>}

Description

Lookup CSM install base

Parameters
Name Type Description
filter FilterOptions
Returns