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c_SSPIncidentTopicService

Description

Part of Service Portal API Library

Methods

<static> getCaseForm( form ) → {FormDefinition}

Description

Get a form for case TODO: This should be refactored into less UI/View and more abstracted objects

Parameters
Name Type Description
form FormDefinition
Returns

<static> getIncidentTopicForm( topicSysId ) → {FormDefinition}

Description

Get Incident Topic information including everything that is needed for a client to create a form

Parameters
Name Type Description
topicSysId sys_id

Topic sys_id
Returns

Full details

<static> logIncidentRelationRecord( relations ) → {boolean}

Description

Create a record in u_m2m_indef_knowledge_incident table

Parameters
Name Type Description
relations Object

sys_id for all relevant items
Returns

Success or not

<static> getPageView() → {ListItemPage}

Description

Get the complete data set for a Topic page

Returns

<static> getIncidentTopicList() → {Array.<ListItem>}

Description

Get all incident topics that are available for the portfolio of a customer

Returns