c_SSPIncidentData

Methods

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<static> getDescription( details ) → {string}

Description

Build an incident description field from everything we have available

Parameters

Name	Type	Description
details	Object

Returns

string

Value usable for description field

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<static> getPortfolioService( details ) → {sys_id|null}

Description

Retrieve the service sys_id to use for this topic

Parameters

Name	Type	Description
details	Object

Returns

sys_id | null

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<static> insertIncident( incident ) → {IncidentRecord|null}

Description

Create an incident record in ServiceNow and return the created record

Parameters

Name	Type	Description
incident	IncidentRecord	Incident object

Returns

IncidentRecord | null

number and sys_id of the created incident